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Information for New Patients

You’re always welcome at Brentwood Dental

During your first appointment with us, our dental team will take the time to get to know you, your dental care history, medical history, and listen to your concerns about your oral health. From there, we’ll perform a complete oral exam and assess the health of your teeth and gums. We’ll discuss your dental health goals and recommend a treatment plan based on your needs.

At Brentwood Village Dental Clinic, we maintain open and honest communication with our patients. We want to help you reach your goals so you can enjoy a lifetime of great oral health and achieve the smile you’ve always wanted. We are experts in general dentistry, teeth replacement procedures, restoration, cosmetic treatments, and preventive care.

Looking for a caring team of dental professionals? Book your next appointment with us. We look forward to meeting you!

Frequently Asked Questions

General Information

If you are a new patient at the Brentwood Village Dental Clinic please inform us of the last time you used your current dental insurance for a check-up at your previous dental clinic. If you’re not sure when you were last seen and/or can’t remember when you had a “New Patient” exam at your previous dentist office PLEASE ASK US TO HELP.
We would be happy to contact your previous dental provider to try to retrieve this information for your benefit.

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Our staff can also contact your insurance company to obtain a general “plan breakdown” which is very useful information for us to have when serving you the patient. Thirdly, another helpful tool we have at our disposal is to send predeterminations directly to insurance companies. The advantage to a predetermination is that we will receive an accurate written depiction of your coverage for specific services in exact dollars and cents. The only detriment to sending a predetermination is that it takes approximately two to six weeks for us to receive a response. (Please note that due to privacy policies some insurance providers will only send predetermination responses directly to the insured member. In this circumstance the patient would then be required to provide our staff with a copy in order for us to interpret it for you.)

Please note: Our office does not keep a cash float on the premises for the safety of our staff. Therefore, we are unable to provide change for cash payments; any overpayments will be left as a credit on your account for future appointments. For this reason, we prefer not to take cash payments. Other acceptable payment options are: Direct Debit, MasterCard, Visa, American Express, registered cheque and money order.

Insurance Considerations

Did you know that most insurance policies will only cover a “ New Patient/Complete ” exam once every five years, but a “ Recall ” exam is almost always covered at least once a year? What this means is that if you switch dental clinics, the first comprehensive dental exam you receive may not be covered, even though you are due for your annual check-up. (A similar scenario also applies to Panoramic x-rays .) It’s always important to be familiar with your insurance policy. In order to avoid receiving any unexpected invoices from your dentist office you can take a proactive role as a patient by staying informed as to your coverage ($ maximum, % covered, benefit year, service frequencies allowed, etc.).

Lean More About Insurance Coverage
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Have Questions? See Our Information Page

What do our clients say?

Don’t just take our word for it.
  • I have been a loyal client since 2015 when I moved back to Calgary. I had an amazing dentist where... read more

    The Avatar
    The
    07 Aug 2025

    These guys deserve a 10 out of 10 but it's only 5 out of 5. The front reception is excellent.... read more

    Paul Avatar
    Paul
    07 Aug 2025

    As someone who is not usually a fan of going to the dentist, my experience was fantastic! The staff are... read more

    Vanessa Avatar
    Vanessa
    01 Aug 2025
  • I wanted to take a moment to express my sincere appreciation for the outstanding care I received during my visit... read more

    A Avatar
    A
    18 Jun 2025

    Amazing dentists, hygienists, and customer care. Every service is explained, they work with our insurance company to make sure everything... read more

    Ibeth Avatar
    Ibeth
    17 May 2025

    My family and I are very happy with the care at this dental clinic.
    Dr. Shamoon is fantastic. We've been seeing...
    read more

    Ana Avatar
    Ana
    12 Apr 2025
  • I recently visited Brentwood Village dental and I had a fantastic experience! The staff were incredibly friendly and made me... read more

    PREENA Avatar
    PREENA
    04 Apr 2025

    Brentwood village dental, is definitely professional and very family oriented. Their chair side manor is amazing. The staff up... read more

    Mandi Avatar
    Mandi
    28 Mar 2025

    I have been a patient at this clinic since 2018, and I always recommend it to my family and friends.... read more

    Leticia Avatar
    Leticia
    27 Mar 2025

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