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Information for New Patients

You’re always welcome at Brentwood Dental

During your first appointment with us, our dental team will take the time to get to know you, your dental care history, medical history, and listen to your concerns about your oral health. From there, we’ll perform a complete oral exam and assess the health of your teeth and gums. We’ll discuss your dental health goals and recommend a treatment plan based on your needs.

At Brentwood Village Dental Clinic, we maintain open and honest communication with our patients. We want to help you reach your goals so you can enjoy a lifetime of great oral health and achieve the smile you’ve always wanted. We are experts in general dentistry, teeth replacement procedures, restoration, cosmetic treatments, and preventive care.

Looking for a caring team of dental professionals? Book your next appointment with us. We look forward to meeting you!

Frequently Asked Questions

General Information

If you are a new patient at the Brentwood Village Dental Clinic please inform us of the last time you used your current dental insurance for a check-up at your previous dental clinic. If you’re not sure when you were last seen and/or can’t remember when you had a “New Patient” exam at your previous dentist office PLEASE ASK US TO HELP.
We would be happy to contact your previous dental provider to try to retrieve this information for your benefit.

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Our staff can also contact your insurance company to obtain a general “plan breakdown” which is very useful information for us to have when serving you the patient. Thirdly, another helpful tool we have at our disposal is to send predeterminations directly to insurance companies. The advantage to a predetermination is that we will receive an accurate written depiction of your coverage for specific services in exact dollars and cents. The only detriment to sending a predetermination is that it takes approximately two to six weeks for us to receive a response. (Please note that due to privacy policies some insurance providers will only send predetermination responses directly to the insured member. In this circumstance the patient would then be required to provide our staff with a copy in order for us to interpret it for you.)

Please note: Our office does not keep a cash float on the premises for the safety of our staff. Therefore, we are unable to provide change for cash payments; any overpayments will be left as a credit on your account for future appointments. For this reason, we prefer not to take cash payments. Other acceptable payment options are: Direct Debit, MasterCard, Visa, American Express, registered cheque and money order.

Insurance Considerations

Did you know that most insurance policies will only cover a “ New Patient/Complete ” exam once every five years, but a “ Recall ” exam is almost always covered at least once a year? What this means is that if you switch dental clinics, the first comprehensive dental exam you receive may not be covered, even though you are due for your annual check-up. (A similar scenario also applies to Panoramic x-rays .) It’s always important to be familiar with your insurance policy. In order to avoid receiving any unexpected invoices from your dentist office you can take a proactive role as a patient by staying informed as to your coverage ($ maximum, % covered, benefit year, service frequencies allowed, etc.).

Lean More About Insurance Coverage
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Have Questions? See Our Information Page

What do our clients say?

Don’t just take our word for it.
  • I've been a patient at this clinic for several years and have consistently had wonderful experiences. The team is incredibly... read more

    Rolanda Avatar
    Rolanda
    10 Dec 2024

    We’ve been coming to this clinic for the past 7 years, and we have no plans to change!

    Their customer service...
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    Daniela Avatar
    Daniela
    29 Nov 2024

    Hygienist is fantastic! She has such a gentle touch and making my cleaning appointment comfortable and pleasant. I appreciate her... read more

    S Avatar
    S
    28 Oct 2024
  • I got a few fillings done today by Dr. Kinyua. She was amazing, explained the procedure, and made sure it... read more

    Paula Avatar
    Paula
    25 Oct 2024

    The Brentwood Village dental clinic has been easily my favorite dental practices in Calgary that I have attended in the... read more

    Jeremy Avatar
    Jeremy
    25 Oct 2024

    The Brentwood Village dental clinic has been easily my favorite dental practices in Calgary that I have attended in the... read more

    Jeremy Avatar
    Jeremy
    07 Oct 2024
  • Doctor Chris Orr did a great job with my filling. Very professional and took a great deal of care in... read more

    Temporary Avatar
    Temporary
    16 Sep 2024

    Dr. Parajuli was nice and she made sure it was pain-free experience. Did the crown replacement and filling in teeth,... read more

    Prakash Avatar
    Prakash
    15 Sep 2024

    Best team in Dentistry! Thanks for your outstanding service and dedication to keeping my teeth in tip top shape. You... read more

    Meghan Avatar
    Meghan
    31 Aug 2024

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