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Information for New Patients

You’re always welcome at Brentwood Dental

During your first appointment with us, our dental team will take the time to get to know you, your dental care history, medical history, and listen to your concerns about your oral health. From there, we’ll perform a complete oral exam and assess the health of your teeth and gums. We’ll discuss your dental health goals and recommend a treatment plan based on your needs.

At Brentwood Village Dental Clinic, we maintain open and honest communication with our patients. We want to help you reach your goals so you can enjoy a lifetime of great oral health and achieve the smile you’ve always wanted. We are experts in general dentistry, teeth replacement procedures, restoration, cosmetic treatments, and preventive care.

Looking for a caring team of dental professionals? Book your next appointment with us. We look forward to meeting you!

Frequently Asked Questions

General Information

If you are a new patient at the Brentwood Village Dental Clinic please inform us of the last time you used your current dental insurance for a check-up at your previous dental clinic. If you’re not sure when you were last seen and/or can’t remember when you had a “New Patient” exam at your previous dentist office PLEASE ASK US TO HELP.
We would be happy to contact your previous dental provider to try to retrieve this information for your benefit.

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Our staff can also contact your insurance company to obtain a general “plan breakdown” which is very useful information for us to have when serving you the patient. Thirdly, another helpful tool we have at our disposal is to send predeterminations directly to insurance companies. The advantage to a predetermination is that we will receive an accurate written depiction of your coverage for specific services in exact dollars and cents. The only detriment to sending a predetermination is that it takes approximately two to six weeks for us to receive a response. (Please note that due to privacy policies some insurance providers will only send predetermination responses directly to the insured member. In this circumstance the patient would then be required to provide our staff with a copy in order for us to interpret it for you.)

Please note: Our office does not keep a cash float on the premises for the safety of our staff. Therefore, we are unable to provide change for cash payments; any overpayments will be left as a credit on your account for future appointments. For this reason, we prefer not to take cash payments. Other acceptable payment options are: Direct Debit, MasterCard, Visa, American Express, registered cheque and money order.

Insurance Considerations

Did you know that most insurance policies will only cover a “ New Patient/Complete ” exam once every five years, but a “ Recall ” exam is almost always covered at least once a year? What this means is that if you switch dental clinics, the first comprehensive dental exam you receive may not be covered, even though you are due for your annual check-up. (A similar scenario also applies to Panoramic x-rays .) It’s always important to be familiar with your insurance policy. In order to avoid receiving any unexpected invoices from your dentist office you can take a proactive role as a patient by staying informed as to your coverage ($ maximum, % covered, benefit year, service frequencies allowed, etc.).

Lean More About Insurance Coverage
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Have Questions? See Our Information Page

What do our clients say?

Don’t just take our word for it.
  • I visited the Dentist at Brentwood Village today and was nicely greeted by the frontline staff, and then treated... read more

    Lynn Avatar
    Lynn
    24 Aug 2022

    My experience with this office has always been exceptional. Dr. Metcalfe is patient and kind as well as very good... read more

    Tracy Avatar
    Tracy
    18 Aug 2022

    Dr. Metcalf is awesome. Her and Haley were very kind and supportive. I appreciated them!

    Charlotte Avatar
    Charlotte
    13 Aug 2022
  • Been coming here for years to see Dr. Orr, and now my two boys have both had at least one... read more

    Carly Avatar
    Carly
    13 Jun 2022

    My family and I received excellent service there. Diligent and professional staff who attended to our needs efficiently and effectively.... read more

    Ligia Avatar
    Ligia
    11 Jun 2022

    Todays scaling appointment went very well with Charlotte. She provided great advice re reaching hard to reach places and removed... read more

    R Avatar
    R
    07 Jun 2022
  • I’ve always had a great experience here. The staff is super friendly, and the dentists, assistants and hygienists have excellent... read more

    Laísa Avatar
    Laísa
    31 May 2022

    Visited for cleaning. Fabulous reception staff and technicians. Was attended by Raj: young, well manner, and skilled guy with clean... read more

    MUHAMMAD Avatar
    MUHAMMAD
    14 May 2022

    Living an hour and a half away from Calgary, we decided to switch dentists to the closest town.

    Big mistake!

    The town...
    read more

    Connie Avatar
    Connie
    02 May 2022

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