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Information for New Patients

You’re always welcome at Brentwood Dental

During your first appointment with us, our dental team will take the time to get to know you, your dental care history, medical history, and listen to your concerns about your oral health. From there, we’ll perform a complete oral exam and assess the health of your teeth and gums. We’ll discuss your dental health goals and recommend a treatment plan based on your needs.

At Brentwood Village Dental Clinic, we maintain open and honest communication with our patients. We want to help you reach your goals so you can enjoy a lifetime of great oral health and achieve the smile you’ve always wanted. We are experts in general dentistry, teeth replacement procedures, restoration, cosmetic treatments, and preventive care.

Looking for a caring team of dental professionals? Book your next appointment with us. We look forward to meeting you!

Frequently Asked Questions

General Information

If you are a new patient at the Brentwood Village Dental Clinic please inform us of the last time you used your current dental insurance for a check-up at your previous dental clinic. If you’re not sure when you were last seen and/or can’t remember when you had a “New Patient” exam at your previous dentist office PLEASE ASK US TO HELP.
We would be happy to contact your previous dental provider to try to retrieve this information for your benefit.

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Our staff can also contact your insurance company to obtain a general “plan breakdown” which is very useful information for us to have when serving you the patient. Thirdly, another helpful tool we have at our disposal is to send predeterminations directly to insurance companies. The advantage to a predetermination is that we will receive an accurate written depiction of your coverage for specific services in exact dollars and cents. The only detriment to sending a predetermination is that it takes approximately two to six weeks for us to receive a response. (Please note that due to privacy policies some insurance providers will only send predetermination responses directly to the insured member. In this circumstance the patient would then be required to provide our staff with a copy in order for us to interpret it for you.)

Please note: Our office does not keep a cash float on the premises for the safety of our staff. Therefore, we are unable to provide change for cash payments; any overpayments will be left as a credit on your account for future appointments. For this reason, we prefer not to take cash payments. Other acceptable payment options are: Direct Debit, MasterCard, Visa, American Express, registered cheque and money order.

Insurance Considerations

Did you know that most insurance policies will only cover a “ New Patient/Complete ” exam once every five years, but a “ Recall ” exam is almost always covered at least once a year? What this means is that if you switch dental clinics, the first comprehensive dental exam you receive may not be covered, even though you are due for your annual check-up. (A similar scenario also applies to Panoramic x-rays .) It’s always important to be familiar with your insurance policy. In order to avoid receiving any unexpected invoices from your dentist office you can take a proactive role as a patient by staying informed as to your coverage ($ maximum, % covered, benefit year, service frequencies allowed, etc.).

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Have Questions? See Our Information Page

What do our clients say?

Don’t just take our word for it.
  • I am so happy that my family has made the switch to this dentist. My son who is terrified of... read more

    Manda Avatar
    09 May 2023

    I've been visiting the clinic since last year. And I'm so happy with their service. Front desk staff is very... read more

    Shashini Avatar
    30 Apr 2023

    I've been going here for years and it's been a consistently good experience. The front desk staff are friendly, knowledgeable,... read more

    Maja Avatar
    15 Feb 2023
  • I've been coming here for over 10 years now. I've since moved farther away but still drive a little extra... read more

    Lindsay Avatar
    05 Feb 2023

    I am Truly grateful I found this place. Long story short I was butchered by a previous dentist in Calgary,... read more

    Sam Avatar
    23 Dec 2022

    The nicest group of people I have ever met. So kind, professional and compassion. They appreciate their clients and you... read more

    Kelty Avatar
    08 Dec 2022
  • I visited the Dentist at Brentwood Village today and was nicely greeted by the frontline staff, and then treated... read more

    Lynn Avatar
    24 Aug 2022

    My experience with this office has always been exceptional. Dr. Metcalfe is patient and kind as well as very good... read more

    Tracy Avatar
    18 Aug 2022

    Dr. Metcalf is awesome. Her and Haley were very kind and supportive. I appreciated them!

    Charlotte Avatar
    13 Aug 2022

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