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Information for New Patients

You’re always welcome at Brentwood Dental

During your first appointment with us, our dental team will take the time to get to know you, your dental care history, medical history, and listen to your concerns about your oral health. From there, we’ll perform a complete oral exam and assess the health of your teeth and gums. We’ll discuss your dental health goals and recommend a treatment plan based on your needs.

At Brentwood Village Dental Clinic, we maintain open and honest communication with our patients. We want to help you reach your goals so you can enjoy a lifetime of great oral health and achieve the smile you’ve always wanted. We are experts in general dentistry, teeth replacement procedures, restoration, cosmetic treatments, and preventive care.

Looking for a caring team of dental professionals? Book your next appointment with us. We look forward to meeting you!

Frequently Asked Questions

General Information

If you are a new patient at the Brentwood Village Dental Clinic please inform us of the last time you used your current dental insurance for a check-up at your previous dental clinic. If you’re not sure when you were last seen and/or can’t remember when you had a “New Patient” exam at your previous dentist office PLEASE ASK US TO HELP.
We would be happy to contact your previous dental provider to try to retrieve this information for your benefit.

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Our staff can also contact your insurance company to obtain a general “plan breakdown” which is very useful information for us to have when serving you the patient. Thirdly, another helpful tool we have at our disposal is to send predeterminations directly to insurance companies. The advantage to a predetermination is that we will receive an accurate written depiction of your coverage for specific services in exact dollars and cents. The only detriment to sending a predetermination is that it takes approximately two to six weeks for us to receive a response. (Please note that due to privacy policies some insurance providers will only send predetermination responses directly to the insured member. In this circumstance the patient would then be required to provide our staff with a copy in order for us to interpret it for you.)

Please note: Our office does not keep a cash float on the premises for the safety of our staff. Therefore, we are unable to provide change for cash payments; any overpayments will be left as a credit on your account for future appointments. For this reason, we prefer not to take cash payments. Other acceptable payment options are: Direct Debit, MasterCard, Visa, American Express, registered cheque and money order.

Insurance Considerations

Did you know that most insurance policies will only cover a “ New Patient/Complete ” exam once every five years, but a “ Recall ” exam is almost always covered at least once a year? What this means is that if you switch dental clinics, the first comprehensive dental exam you receive may not be covered, even though you are due for your annual check-up. (A similar scenario also applies to Panoramic x-rays .) It’s always important to be familiar with your insurance policy. In order to avoid receiving any unexpected invoices from your dentist office you can take a proactive role as a patient by staying informed as to your coverage ($ maximum, % covered, benefit year, service frequencies allowed, etc.).

Lean More About Insurance Coverage
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Have Questions? See Our Information Page

What do our clients say?

Don’t just take our word for it.
  • Got in on short notice and was treated with great care and diligence. This team was thorough, thoughtful, friendly and... read more

    Eric Avatar
    22 Nov 2023

    The staff at this clinic are lovely. Scheduled appointment times are punctual and well kept. I would recommend this clinic... read more

    Squirrelly Avatar
    25 Oct 2023

    I always go to Brentwood dental. The extended hours are super helpful to get appointments done. I was late for... read more

    Theresa Avatar
    06 Oct 2023
  • After dealing with 3 different dental places, I have to say that this is the best practice/ business here in... read more

    jeff Avatar
    05 Oct 2023

    An amazing dental experience! Almost no discomfort, and the dentists were incredibly helpful and informative about my dental health. Highly recommended!

    Elsayed Avatar
    25 Aug 2023

    My visit to Brentwood Dental was great. The staff were very friendly and helpful. Dr. Orr was very professional and... read more

    Donald Avatar
    31 Jul 2023
  • I have been a patient for nearly 7 years and overall have found the dentists and hygienists to be thorough... read more

    Rachel Avatar
    26 Jul 2023

    Brentwood Village Dental Clinic has been our place to go for dental work since 2015. My family and I love... read more

    Daniel Avatar
    08 Jul 2023

    My partner had the best dental experience at this place! Everyone was so kind and helpful. The dentist was so... read more

    Erika Avatar
    01 Jul 2023

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