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Information for New Patients

You’re always welcome at Brentwood Dental

During your first appointment with us, our dental team will take the time to get to know you, your dental care history, medical history, and listen to your concerns about your oral health. From there, we’ll perform a complete oral exam and assess the health of your teeth and gums. We’ll discuss your dental health goals and recommend a treatment plan based on your needs.

At Brentwood Village Dental Clinic, we maintain open and honest communication with our patients. We want to help you reach your goals so you can enjoy a lifetime of great oral health and achieve the smile you’ve always wanted. We are experts in general dentistry, teeth replacement procedures, restoration, cosmetic treatments, and preventive care.

Looking for a caring team of dental professionals? Book your next appointment with us. We look forward to meeting you!

Frequently Asked Questions

General Information

If you are a new patient at the Brentwood Village Dental Clinic please inform us of the last time you used your current dental insurance for a check-up at your previous dental clinic. If you’re not sure when you were last seen and/or can’t remember when you had a “New Patient” exam at your previous dentist office PLEASE ASK US TO HELP.
We would be happy to contact your previous dental provider to try to retrieve this information for your benefit.

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Our staff can also contact your insurance company to obtain a general “plan breakdown” which is very useful information for us to have when serving you the patient. Thirdly, another helpful tool we have at our disposal is to send predeterminations directly to insurance companies. The advantage to a predetermination is that we will receive an accurate written depiction of your coverage for specific services in exact dollars and cents. The only detriment to sending a predetermination is that it takes approximately two to six weeks for us to receive a response. (Please note that due to privacy policies some insurance providers will only send predetermination responses directly to the insured member. In this circumstance the patient would then be required to provide our staff with a copy in order for us to interpret it for you.)

Please note: Our office does not keep a cash float on the premises for the safety of our staff. Therefore, we are unable to provide change for cash payments; any overpayments will be left as a credit on your account for future appointments. For this reason, we prefer not to take cash payments. Other acceptable payment options are: Direct Debit, MasterCard, Visa, American Express, registered cheque and money order.

Insurance Considerations

Did you know that most insurance policies will only cover a “ New Patient/Complete ” exam once every five years, but a “ Recall ” exam is almost always covered at least once a year? What this means is that if you switch dental clinics, the first comprehensive dental exam you receive may not be covered, even though you are due for your annual check-up. (A similar scenario also applies to Panoramic x-rays .) It’s always important to be familiar with your insurance policy. In order to avoid receiving any unexpected invoices from your dentist office you can take a proactive role as a patient by staying informed as to your coverage ($ maximum, % covered, benefit year, service frequencies allowed, etc.).

Lean More About Insurance Coverage
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Have Questions? See Our Information Page

What do our clients say?

Don’t just take our word for it.
  • Our visit to the dentist, Dr. Steven Shamaoun for my kids was exceptional. The staff was incredibly patient and friendly,... read more

    Khouloud Avatar
    Khouloud
    04 Apr 2024

    The team is super friendly and professional one of the best dental clinics I've been too. Dr Jack is amazing.... read more

    James Avatar
    James
    28 Mar 2024

    My wife and I were warmly received by the front desk staff, I filled out a form and within 5... read more

    Alexius Avatar
    Alexius
    27 Mar 2024
  • Dr. Shamaoun is really great! I did teeth extraction and they recovered pretty well and quickly. The dentist assistant is... read more

    Wanying Avatar
    Wanying
    20 Mar 2024

    This clinic is one of the best clinics I have gone too. Highly recommended! They were very pleasant, neat, attentive... read more

    Roxanne Avatar
    Roxanne
    15 Mar 2024

    By far the best dental clinic I have ever been to. Highly recommend as I bring the best home family... read more

    Justin Avatar
    Justin
    11 Mar 2024
  • A random clinic that I found when recently moving to Brentwood.

    In a nutshell: Professional staff, kind staff, well knowledgeable in...
    read more

    Laila Avatar
    Laila
    05 Mar 2024

    Front staff and is super professional and friendly, pleasant in person and on the phone. Hygienists are awesome and... read more

    Matt Avatar
    Matt
    04 Mar 2024

    Like most people, I don't like going to the dentist. But Dr. Jack was very good. He is truly a... read more

    Megan Avatar
    Megan
    28 Feb 2024

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